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Need help with an order, have question about our products, or just want to chat? We are here to help!
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Click on the chat icon in the bottom right corner of your screen at any time for any inquiries.
Order status can be checked at Dr.Melaxin website [My Account > Order History]
If you want to change the product or cancel the order,
Please reach out to our Customer Service Team (cs@drmelaxin.us)for assistance, and we will provide guidance with care.
*Please understand that cancellation or change is not possible if the product has already been shipped.
Sometimes, orders can be canceled automatically if the card information does not match or the order is recognized as having suspected fraudulent activity or unauthorized information provided.
[A way to solve recurring problems]
1. Delete cookies and caches on the site, completely reboot the browser.
2. Enter a valid card number.
-Cardholder name: Enter your name exactly as it’s written on your card
-Expiry date: Enter a valid card expiry date (MM/YY)
-Security code: Enter the CVV or security code on your card
3. Place a different order by matching the shipping and billing address as the same.
Nevertheless, if you can't order, please contact the customer center and we'll respond quickly.
Customer Service Team (cs@drmelaxin.us)
Backed by our research team, we guarantee a 100% worry-free refund.
[Dr.Melaxin 100% Refund Policy]
[Conditions Where 100% Refund is Not Applicable]
* Important Notes
Please reach out to our Customer Service Team (cs@drmelaxin.us)for assistance, and we will provide guidance with care.
* STANDARD DELIVERY COSTS
- USA deliveries are managed by our logistics partners. We offer FREE SHIPPING for all orders above $80.00.
Flat shipping fee $6.99 will be charged for all orders under $80.
We aim to ship (dispatch) orders placed before 3PM on weekdays on the same day.
Please note that orders placed after 3PM on weekdays or on weekends (public holidays) will be shipped on the next business day.
Generally, the delivery will be completed within 7-9 business days from the ordering date.
Once the delivery begins, you can track the process via email with a tracking number.
You can track your order by using the tracking number provided in the delivery notification sent when the product is dispatched or by visiting Dr.Melaxin Mall.
If the delivery status shows as [Delivered],
but you haven't received the product, please check the following:
If the issue cannot be resolved through a proxy, delegated location, or courier,
please contact our Customer Service Team(cs@drmelaxin.us)
We will promptly assist you after confirming with the courier company.
Changes to shipping information (delivery address, recipient, delegated location, etc.) can only be made before dispatch (shipment).
Please contact our customer service team for inquiries, and we will check the possibility of changes and provide guidance accordingly.
If the shipment (dispatch) has already been completed promptly,
please understand that it may not be possible to change the delivery information.
Did you not receive some of the items you ordered?
We sincerely apologize for the inconvenience.
Please take photos of the exterior of the received parcel and the items you did receive.
Contact our Customer Service Team (cs@drmelaxin.us) with the photos,
and we will assist you after confirming the situation.
For exchanges,
it's possible only for the same product as purchased. If you need to change options,
please proceed with a return and make a new purchase.
In case of defects or damages to the product, Dr. Melaxin will cover the shipping fees.
If you choose to connect with our Customer Service Team (cs@drmelaxin.us),
please take photos of the exterior of the received parcel and any damaged or faulty items.
Providing these photos will enable us to expedite the verification process.
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