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Frequently Asked Questions

Oily and combination skin usually does well with gel cleansers and formulas with zinc, sulfur, or BHA that help balance excess oil. Dry and mature skin prefers creamy or melting cleansers that clean without stripping moisture. Cleansing oils suit most skin types as a first step to remove sunscreen and makeup. Skin should feel clean and comfortable afterward, not tight. Many people use an oil cleanser first and a gel cleanser second in the evening.
Double cleansing means using an oil-based cleanser first, followed by a water-based cleanser. The first step dissolves sunscreen, makeup, and excess sebum, while the second removes any remaining residue and sweat. It is most helpful in the evening, especially if you wear sunscreen or makeup daily or have oily, congested skin. A single gentle cleanse is usually enough in the morning.
Twice a day, morning and night, works for most people. The evening cleanse is the most important, since it removes sunscreen, makeup, oil, and pollution from the day. In the morning, a quick cleanse clears away oil and leftover night products. Dry or sensitive skin can use a very mild cleanser or a lukewarm water rinse in the morning instead. Over-washing can strip the skin, so twice a day is enough for most people.
Around 60 seconds of gentle massage gives a cleanser enough time to break down oil, sunscreen, and buildup, especially around the nose, hairline, and jaw. Use lukewarm water, since hot water can dry the skin, and pat dry with a clean towel. Apply toner or serum soon after, while the skin is still slightly damp. Changing your face towel often also helps keep skin clean.
Traditional body soap can be too harsh for the face, but facial cleansing bars are different. Bars made for the face are formulated with skincare ingredients and are gentler on the skin barrier. Lather the bar in your hands or with a foaming net first, then massage the foam over your face rather than rubbing the bar directly on skin. Let the bar dry between uses so it lasts longer.
A tight, squeaky feeling usually means the cleanser is removing too much of the skin's natural oil. That can leave skin dry and, in some cases, lead to more oil production later in the day. Try a gentler gel, cream, or melting cleanser, use lukewarm water, and follow with toner and moisturizer right away to restore comfort. The goal is skin that feels soft and balanced after cleansing.